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Frequently Asked Questions

Here are the quick answers to most every question we've had. If you don't find what you're looking for here, please don't hesitate to contact us. We look forward to your questions. Our helpful experts are happy to answer any questions you have.

 

Website Security

Is the DermMatch website affected by the Heartbleed security flaw?

No. The DermMatch website does not use Open SSL encryption and is not vulnerable to the Heartbleed security flaw. Only websites on Unix servers that use Open SSL encryption are affected.

Is my personal information kept safe and private?

Yes. All your information is held in the strictest confidence. We do not trade, rent or sell your information to outside companies. Our website is McAfee Certified. Our website is tested constantly by McAfee for vulnerabilities. It is the highest standard of security.

About The Product

How is DermMatch different from hair fibers, sprays and other hair loss concealers?

If you've tried hair fibers, sprays or any other hair loss concealer, you'll love DermMatch. It looks better, stays on better, applies neater and even costs you less to use. We guarantee it. DermMatch is the only hair loss concealer with a precision applicator. It's the only one that coats and lifts the entire hair shaft with botanical hair-thickening agents. It's the only one that allows you to swim, sweat or brush your hair. It's also the only solid hair loss concealer, so it lasts longer and costs you less to use.

What is it exactly?

DermMatch is a cosmetic hair loss concealer. It's a hard-packed powdered formula that's safe and healthful for your skin and hair. It's loaded with emollients and botanical ingredients that soothe and moisturize. DermMatch contains only safe colorants and no hair dye.

How does it work?

DermMatch is loaded with botanical ingredients that coat every hair shaft, making thin hairs stand up and spread out for spectacular fullness. DermMatch also colors your scalp in areas of thin hair and small bald areas, making the scalp disappear.

How long does it last?

Each application lasts until you shampoo. Each DermMatch container (one disc) lasts, on average, eight months. Eight months is the average reorder time among DermMatch customers. All hair loss concealers will use-up more quickly if you are covering a larger area and using them more often. Hair fibers, sprays and other hair loss concealers don't last nearly as long as DermMatch. They are filled with air and propellant and they will cost you much more to use.

How many colors are there?

DermMatch comes in eight blendable colors. They can match any natural hair color. Our color chart and color selection advice appear on the top, right side of the FAQ page.

Using DermMatch

How do I apply it?

Just rub it on and brush it through. DermMatch is applied directly to the hair and scalp with our EZ Grip, EZ Reach Applicators. They make application quick, clean and precise. Replacement applicators are free - just pay shipping and handling. Your purchase also comes with easy, step by step instructions with big photos and helpful hints. Our How It Works page shows you how DermMatch gives you the thickest, fullest hair possible. ...read more

Can women use DermMatch?

Half of our customers are female. Women are some of our happiest customers. Unlike men, women have a more diffuse pattern of hair loss, making them ideal candidates for hair loss concealers like DermMatch.

Can DermMatch be used on any skin color?

Yes, DermMatch can be used on any skin color. It doesn't matter what your skin color is. If your hair and skin are different colors, DermMatch will work wonders for you. DermMatch customers come from every corner of the globe, with every ethnicity and every skin color.

Can DermMatch be used with any hair style or hair type?

Yes. DermMatch works for any hair type including shaved, short, long, curly, kinky, wavy, braided, frizzy, straight, colored, highlighted or frosted hair. DermMatch application is flexible to accomodate any hair style. Dry application gives you that "5 o'clock shadow" look. This is perfect for super-short hair, shaved heads, bald areas, beards and eyebrows. Dry application also works great for permed, curled or braided hair when you don't want to disturb your style.

Can I swim, sweat or brush my hair with DermMatch?

Yes. Swim at a tropical beach. Dive in a pool. Work out in the gym and brush your hair. You can do all of the above with DermMatch. This is one of the biggest differences between DermMatch and hair fibers, sprays and other hair loss concealers. They can come off if you brush or even bend over. Don't even think about swimming with them. This is also one of the main reasons so many people have switched to DermMatch.

Can I use DermMatch with hair styling products?

You can use DermMatch with gels, conditioners or any hair styling product. Make sure you apply DermMatch first so your styling product doesn't interfere with your DermMatch application.

Can DermMatch be used to color my grey roots?

Yes. If you can't make it to the salon in time, we've got you covered. Just rub DermMatch on the hair roots and grey disappears. The effect is temporary until you shampoo. DermMatch contains only safe colorants and no hair dye.

How do I remove DermMatch?

Any shampoo removes DermMatch. Lather, rinse, repeat.

Medical & Safety

Will this affect my hair loss?

DermMatch does not grow hair nor does it impede the growth of hair. Both hair loss and hair growth are subdermal, occurring beneath the skin's surface. DermMatch is topical, resting on the skin's surface where it has no interaction with the biology of hair growth. Get the facts on hair loss. Our About Hair Loss page is loaded with reliable, scientific and medical resources to inform and protect you. ...read more

Will this block my follicles?

DermMatch is a safe, topical cosmetic that will never block your follicles. Blocked follicles have nothing to do with hair loss and are the premise of many hair growth scams. Companies that sell fraudulent hair growth products rely on ignorance and the perpetuation of myths like this. Our About Hair Loss page is loaded with reliable, scientific and medical resources to inform and protect you. Don't get scammed. ...read more

Why do doctors use DermMatch?

DermMatch got its start back in 1992 in the hands of hair restoration surgeons. The world's leading hair transplant surgeons use DermMatch regularly. They use it to cover post-operative scarring. Always be sure to consult your surgeon before using this or any cosmetic concealer immediately after surgery. Surgeons also use DermMatch to enhance apparent density when patients would like their hair to look a little fuller.

Is it safe to use DermMatch with hair transplants?

DermMatch can be safely used on hair transplants anytime beyond the scab phase. Surgeons often use DermMatch 24 to 48 hours after surgery, but their application techniques vary and often differ from the application instructions provided with your purchase. Always consult your surgeon before using this or any cosmetic immediately after surgery.

Is it safe to use DermMatch with Rogaine or Propecia?

You can use DermMatch with Rogaine or Propecia. Rogaine needs a clean dry scalp, so apply Rogaine in the morning before applying DermMatch. In the evening, shampoo off your DermMatch and apply Rogaine again. Propecia is taken orally and with it, there are no such considerations.

Does it grow hair?

No. DermMatch does not grow hair. DermMatch gives the instant appearance of much thicker, fuller hair.

Is it safe to use DermMatch with alopecia areata?

Yes. It's safe to use DermMatch with alopecia areata. Its also the only hair loss concealer that can accommodate all the variations of alopecia areata. Dry application works great for large, bald areas. DermMatch stays on the back and sides of the head. Hair fibers and spray concealers are not recommended under these conditions.

Does DermMatch contain hair dyes?

The DermMatch formula does not contain any hair dyes, only safe colorants.

Are the ingredients safe?

Yes. Every ingredient in the DermMatch formula is tested and rated Safe As Used. DermMatch is a topical cosmetic, not a drug. DermMatch does not contain any hair dye. The DermMatch formula is loaded with emollients and botanical ingredients. Emollients soothe and moisturize your skin and hair. Botanicals are natural ingredients, derived from plants, many of them tropical.

About Your Purchase

How do I pick my color?

DermMatch comes in eight blendable colors. They can match any natural hair color. Our color chart and color selection advice appear on the top, right side of the FAQ page.

Is there a money-back guarantee?

Yes. If you are not delighted with DermMatch, we will refund the purchase price and the shipping fee. Keep the product. You have one year from the date of purchase.

Is your packaging and delivery discreet?

Your order comes in a small, white box. There is no product description on the box, only our company name and address as required by US Postal Regulations.

How long have you been in business?

More than two decades. We've been serving dermatologists, hair restoration surgeons and men, women and children with hair loss since 1992.

Do you deliver outside the USA?

Yes, we deliver to any country that accepts International Mail from the USA. This is almost every country on Earth. Orders arrive in two to four weeks. Please check with your local Postal Office for any fees or tariffs.

When will my order arrive?

You'll have your order in a week or less within the USA by First Class Mail. Outside the USA, you'll have it in two to four weeks by Air Mail. Please check your local Customs Office for any fees or tariffs.

What are my payment options?

You can pay with Visa, MasterCard, American Express or Discover. If you don't have a credit card, you can pay by PayPal from any country. Sign-up at PayPal.com. If you live in the USA, you can also pay by check or money-order. Please contact us and we will give you payment details.

How much is shipping?

Shipping within the USA is $4.95 for one or two discs and $9.95 for the Discount Four-Pack. Shipping outside the USA is $9.95 for all orders.

How do I get free applicators?

EZ Grip, EZ Reach Applicators are included with your purchase. Replacement applicators are free - just pay shipping and handling.

Is DermMatch available wholesale?

DermMatch Topical Shading is available wholesale to online merchants, retailers, dermatologists, hair restoration surgeons and hair salons. As a reseller, you enjoy steady profits on our well-established, premium brand. We have very low minimum requirements and we provide images, video and copy. Production support is also available. We welcome you as a reseller of DermMatch. Please contact us and we'll be happy to give you the details.

How do I contact you if I have any quesions?

Our helpful phone experts are available Monday through Friday, 9am to 5pm Eastern Time: 1-800-826-2824 (US & Canada). Our international phone number is (941) 486-4200. You can email us anytime or get our mailing address by clicking the Contact button found at the top and bottom of every page.

Eight Blendable Colors

 
 
 
 
 
 
 
 

If you're wondering what color to buy, look in the mirror. Look at your hair root color in the area of loss. This is the color to match. If you dye your hair one color, match that color. If you have highlighted ends with darker roots, match the root color.

If your hair color falls between shades or if your hair is turning grey, you can blend colors. Like an artist's palette, all DermMatch colors are blendable. Blend the colors right on the tip of your applicator or apply one color on top of the other for a perfect, blended match.

Can't make it to the salon in time? If you have grey roots popping out or grey hair anywhere, we've got you covered. DermMatch colors grey hair instantly. Just rub it on the hair. The effect is temporary, until you shampoo. DermMatch contains only safe colorants and no hair dye.

 

 Reach Us By Phone

Monday - Friday, 9am - 5pm EST
(800) 826-2824 (US & Canada)
(941) 486-4200 (International)

 Who is DermMatch, Inc.?

We've been proudly serving dermatologists, hair restoration surgeons and men, women and children with hair loss since 1992.

 Reach Us By Mail

DermMatch, Inc.900 Albee Road
Nokomis, FL 34275 USA