Frequently Asked Questions
Here are the quick answers to most every question we've had. If you don't find what you're looking for here, please don't hesitate to contact us. We look forward to your questions. Our helpful experts are happy to answer any questions you have.
Website Security
Is my personal information kept safe and private?
Yes. All your information is held in the strictest confidence. We do not trade, rent or sell your information to outside companies. Our website is McAfee Certified. Our website is tested constantly by McAfee for vulnerabilities. It is the highest standard of security.
About The Product
How is DermMatch different from hair fibers, sprays and other hair loss concealers?
If you've tried hair fibers, sprays or any other hair loss concealer, you'll love DermMatch. It looks thicker, stays on better, applies neater and even costs you less to use. We guarantee it. DermMatch is the only hair loss concealer with a precision applicator. It's the only one that coats the entire hair shaft for maximum fullness. It's the only one that allows you to swim, sweat or brush your hair.
What is it exactly?
DermMatch is a cosmetic hair loss concealer. It's a hard-packed powdered formula that you apply directly to the scalp and hair with precision foam-tipped applicators provided with your purchase. DermMatch does not contain hair dye.
How does it work?
DermMatch colors your scalp to match your hair color in areas of thin hair and small bald areas, making the scalp disappear. The formula also coats the hair shaft during application making thin hairs stand up and spread out for spectacular fullness.
How long does it last?
Each application lasts until you shampoo. Each DermMatch container (one disc) lasts, on average, eight months. Eight months is the average reorder time among DermMatch customers. All hair loss concealers will use-up more quickly if you are covering a larger area and using them more often. Hair fibers, sprays and other hair loss concealers don't last nearly as long as DermMatch. They are filled with air and propellant and they will cost you much more to use.
How many colors are there?
DermMatch comes in eight blendable colors. They can match any natural hair color. Our color chart and color selection advice appear on the top, right side of the FAQ page.
Does it grow hair?
No. DermMatch gives you the appearance of much thicker, fuller hair but it does not grow hair.
Using DermMatch
How do I apply it?
Just rub it on and brush it through. DermMatch is applied directly to the hair and scalp with our EZ Grip, EZ Reach Applicators. They make application quick, clean and precise. Applicators are included with your purchase along with easy, step by step instructions with big photos and helpful hints. Our How It Works page shows you how DermMatch gives you the thickest, fullest hair possible. ... Continue reading this answer
Can women use DermMatch?
Half of our customers are female. Women are some of our happiest customers. Unlike men, women have a more diffuse pattern of hair loss, making them ideal candidates for hair loss concealers like DermMatch.
Can DermMatch be used on any skin color?
Yes, DermMatch can be used on any skin color. It doesn't matter what your skin color is. If your hair and skin are different colors, DermMatch will work wonders for you. DermMatch customers come from every corner of the globe, with every ethnicity and every skin color imaginable.
Can DermMatch be used with any hair style or hair type?
Yes. DermMatch works for any hair type including shaved, short, long, curly, kinky, wavy, braided, frizzy, straight, colored, highlighted or frosted hair. DermMatch application is flexible to accomodate any hair style. Dry application gives you that "5 o'clock shadow" look. This is perfect for super-short hair, shaved heads, bald areas, beards and eyebrows. Dry application also works great for permed, curled or braided hair when you don't want to disturb your style.
Can I swim, sweat or brush my hair with DermMatch?
Yes. Swim at a tropical beach. Dive in a pool. Work out in the gym and brush your hair. You can do all of the above with DermMatch. This is one of the biggest differences between DermMatch and hair fibers, sprays and other hair loss concealers. They can come off if you brush or even bend over. Don't even think about swimming with them. This is also one of the main reasons so many people have switched to DermMatch.
Can I use DermMatch with hair styling products?
You can use DermMatch with gels, conditioners or any hair styling product. Make sure you apply DermMatch first so your styling product doesn't interfere with your DermMatch application.
Can I use DermMatch with Rogaine or Propecia?
You can use DermMatch with Rogaine or Propecia. Rogaine needs a clean dry scalp, so apply Rogaine in the morning before applying DermMatch. In the evening, shampoo off your DermMatch and apply Rogaine again. Propecia is taken orally and with it, there are no such considerations.
Can DermMatch be used to color my gray roots?
Yes. If you can't make it to the salon in time, we've got you covered. Just rub DermMatch on the hair roots and gray disappears. The effect is temporary until you shampoo. DermMatch does not contain hair dye.
How do I remove DermMatch?
Any shampoo removes DermMatch. Lather, rinse, repeat.
About Your Purchase
How do I pick my color?
DermMatch comes in eight blendable colors. They can match any natural hair color. Our color chart and color selection advice appear on this page.
Is there a money-back guarantee?
If for any reason you are not delighted with DermMatch, we will refund the purchase price less shipping & handling. You keep the product. You have 60 days from the date of purchase. Offer is only for new customers on a purchase of a single disc.
How much is DermMatch?
DermMatch is only $1.25 a gram. It’s the lowest cost on Earth. Hair fibers and other hair loss concealers sell for up to $2.00 a gram. Don’t be fooled by low prices. Hair loss concealers are measured in grams. It’s right on the label. Divide price by grams and avoid the gram scam. One DermMatch disc is 40 grams for $49.95.
Is your packaging and delivery discreet?
Your order comes in a small box. There is no product description on the box, only our company name and address as required by US Postal Regulations.
Is my personal information kept private?
Yes. All your information is held in the strictest confidence. We do not trade, rent or sell your information to outside companies. Our website is McAfee Certified. McAfee Secure service tests web sites constantly for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. It is the highest standard of security.
How long have you been in business?
For more than 30 years. We've been serving dermatologists, hair restoration surgeons, men, women and children with hair loss since 1992.
Do you deliver outside the USA?
Yes we deliver internationally.
When will my order arrive?
You'll have your order in 3-7 days within the USA by USPS Ground Advantage. Orders to Canada arrive in one to two weeks. International orders arrive in two to four weeks by Air Mail. Please check your Customs Office for any fees or tariffs your country charges outside the USA.
What are my payment options?
You can pay with Visa, MasterCard, American Express, Discover, PayPal and Apple Pay if you are on iPhone. If you live in the USA, you can also pay by check or money-order. Please contact us and we will give you payment details.
How much is shipping?
Shipping within the USA is $4.95 for one or two discs and $9.95 for three or four discs. Shipping to Canada is $14.95 for one disc and $19.95 for two, three or four discs. All other International Shipping is $19.95 for one disc and $24.95 for two, three or four discs.
Does my purchase come with applicators?
Yes. EZ Grip, EZ Reach Applicators are included with your purchase. Additional applicators are $5 per package plus shipping and handling. Call our office to order.
Is DermMatch available wholesale?
DermMatch Topical Shading is available wholesale to retailers, dermatologists, hair restoration surgeons and hair salons. As a reseller, you enjoy steady profits on our well-established, premium brand. We have very low minimum requirements and we provide images, video and copy. Production support is also available. We welcome you as a reseller of DermMatch. Please contact us and we'll be happy to give you the details.
How do I contact you if I have any quesions?
Our helpful phone experts are available Monday through Friday, 9am to 5pm Eastern Time: 1-800-826-2824 (US & Canada). Our international phone number is (941) 486-4200. You can email us anytime or get our mailing address by clicking the Contact button found at the top and bottom of every page.
Eight Blendable Colors
If you're wondering what color to buy, look in the mirror. Look at your hair root color in the area of loss. This is the color to match. If you dye your hair one color, match that color. If you have highlighted ends with darker roots, match the root color.
If your hair color falls between shades or if your hair is turning gray, you can blend colors. Like an artist's palette, all DermMatch colors are blendable. Blend the colors right on the tip of your applicator or apply one color on top of the other for a perfect, blended match.
Can't make it to the salon in time? If you have gray roots popping out or gray hair anywhere, we've got you covered. DermMatch colors gray hair instantly. Just rub it on the hair. The effect is temporary, until you shampoo.