Customer Reviews
TomSeptember 28, 2023
Color: Light BrownI have already asked for a refund I was not satisfied. It did not work for me.
AmeliaAugust 2, 2023
Color: Medium BrownHello, I called to request a refund as this product does not work for me. Please advise when this refund will be issued. Thank you!
FRANCOAugust 1, 2023
Color: Dark BrownI am not satisfied with the product please refund me
sunilJune 25, 2023
Color: BlackNot really satisfied with the product as it made my hair all sticky and scalp itchy.
AndreaJune 10, 2023
Color: Medium BrownWould like to return please advise I am allergic to it and caused itchy scalp
JoanneMay 22, 2023
Color: Platinum BlondeI would like to return it, it just isn’t working for me!
BillFebruary 8, 2023
Color: Medium BrownNot satisfied. Would like to return.
BridgetJanuary 22, 2023
Color: Light BrownProduct did not cover or blend. Other products work better
AndreaNovember 23, 2022
Color: Silver GrayIt doesn’t do a thing for me unfortunately.
JanaNovember 6, 2022
Color: Medium BrownThis product doesn’t work for me. I need to return for a refund please
ZacharySeptember 25, 2022
Color: Medium BrownDoes not provide the look that was expected.
JUANSeptember 11, 2022
Color: Dark Brownnot working at all.
BrianAugust 6, 2022
Color: BlackHello, Unfortunately, I am not satisfied with my purchase. I tried it and it is not what I was hoping it would be. How may I return this? Thank you
BonnieMay 16, 2022
Color: Silver GrayI’ve already chatted with someone via email. The color was way too light and I didn’t think it applied easily. I’m supposed to be getting a refund. I have rather dark grey hair and your grey is very light. It looked like it would be dark enough in the photos you show. I don’t want to have to purchase more to mix it for desired match.
ChristineApril 7, 2022
Color: BlackIt didn't work.
MollieJanuary 6, 2022
Color: Silver GrayColor didn't match
RandyDecember 1, 2021
Color: Dark BrownThe product arrived in good condition and shipping was fast. The product didn’t work for me. I believe the product is good and will be good for others.
TonyNovember 16, 2021
Color: Dark BrownDidn’t work for me.
chrisJuly 29, 2021
Color: Dark BrownI will be sending this back. I dont like the product
ConstanceMay 31, 2021
Color: Dark BrownDidn't look natural on my hair. I spoke with a representative already.
VirginiaMay 8, 2021
Color: Silver GrayThe product was received in good shape. Unfortunately after trying, I did not like the feel on my scalp and found it not as easy to apply on the back of my head. I have since informed your company for a refund and I have returned one of the samples which was unused. I have to say that the response for return was quickly resolved and was told my refund would be returned in a couple of weeks. This is very satisfactory.
AaronJanuary 31, 2021
Color: Dark BrownThe product did not work how I expected it to
DorothyAugust 11, 2020
Color: Medium BrownIt did not work it just look like make up was on my head. Guess my hair is just too thin.
BobMay 7, 2020
Color: BlackYour customer service was help full in getting back to me with my questions.
LORRIApril 29, 2020
Color: Light BrownI LOVE this product.
KAPILDecember 2, 2019
Color: Blackthis product doesnt work for me.
SandraNovember 9, 2019
Color: Light BrownI called within days of receiving the product to explain how unsuitable it was for my situation. It turned my scalp orange and was quite noticeable under my taupe colored hair. It also felt greasey and unnatural on my scalp . I requested a refund and was told it was not necessary to return the product my refund would be returned to my card and no further products would be shipped. I certainly hope that is an accurate description of how my feedback was handled. If not I’ll be disputing this through my credit card company.
JenniferOctober 26, 2019
Color: Dark BrownHello, the product is great.
ZafarOctober 10, 2019
Color: BlackNot realistic. Immediately noticed. Very disappointed.
YounusOctober 9, 2019
Color: BlackKindly don't charge for my card I don't want to keep it, that's not matching with my hair color
KathleenSeptember 26, 2019
Color: Platinum BlondeIt isn't showing enough on my scalp to make it worth the trouble and I think it is not feasible to have the quantity of distilled water in the shower that I would need to rinse my hair. When I originally read about needing the distilled water I thought it was for wetting the applicator - not rinsing the hair.
LokeshSeptember 25, 2019
Color: BlackIt doesn't work as they say or show in the adds.
ChristineSeptember 16, 2019
Color: Platinum BlondeI am requesting a refund. The product feels like shoe polish on my head and my thin spots for even thinner as well as more and more hair falling out. Please tell me what I need to do to get a refund. Thank you
ElizabethAugust 31, 2019
Color: BlackI previously (4 yrs. ?) purchased the silver color which really worked well but was lighter than my own mixed grey hair. I recently purchased black thinking to darken the silver color, but it didn't work out to look natural; It just turned out too dark and no longer looked gray no matter how little black I used. I will at some point soon need to purchase more silver. I didn't think I was eligible to get a refund/exchange as I am not a new customer. It does cover my bald spots quite nicely.
ZebriaAugust 14, 2019
Color: BlackIt does not work according to your instructions, video, etc.
CherylAugust 6, 2019
Color: RedI use caboki powder and thought I would try this after seeing the ad. I didn’t care for it at all. When I used root booster it came off, I tried using hair gel with it and it seemed greasy. I also wasn’t able to get it to look natural around my hairline. Just not a good fit for me
LauraJuly 1, 2019
Color: Dark Brownplease let me know the address and department to return the product. My husband tried it once and hated it. Thank you.
AudreyJuly 1, 2019
Color: BlackHello! I received the product and tried it a few times but it is not natural looking on me and I would like to use the money back guarantee to get a refund please. Order number is #327769
DawnJune 26, 2019
Color: Medium BrownI’ve been ordering this product for a while and have always been pleased, I ordered dark brown and medium brown.
hollyJune 25, 2019
Color: Medium BrownI am sorry to sat this product does not work for me.
LennonJune 12, 2019
Color: Dark BrownIm sorry, but the product did not work at all as described. Sorry but could I please have the purchase price refunded onto my card as per guarentee on the website. Thanks, Lennon Hibberd.
JoelJune 9, 2019
Color: Dark BrownDidn’t look good when Applied not Satisfied
IdowuJune 4, 2019
Color: BlackI would like to return it. It does not cover bald spot but instead look rough when applied
DanielMay 26, 2019
Color: Dark BrownI do not like applying the product. I don't fee I can control it where I would like to lightly add. If I am trying to feather it in, it has been impossible. The color and hold are fine, but, it is difficult to apply.
GregMay 26, 2019
Color: Dark BrownI’ve used this product several times. All good.
AsheshMay 11, 2019
Color: BlackI tried to put in as shown but i didnt see the result that i expected i would like to return the product
SandraMay 1, 2019
Color: RedI have receive the product, but I’m very dissatisfied, because it didn’t work
JessicaApril 28, 2019
Color: BlackDisappointed with the product
ReneeApril 24, 2019
Color: BlackGm. I recently requested a refund because the product didn't work for me. Thank you.
SteveApril 21, 2019
Color: Medium BrownThis product did not work for me . Please let me know how to return . Thank you