Total Reviews (3,666)

4.5 out of 5 stars


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May 19, 2024
Color: Black

It doesn’t work for me. I may need another color

April 2, 2024
Color: Silver Gray

Totally wrong color and looked fake on my head. Would like to return it

March 15, 2024
Color: Medium Brown

It's not what I was expecting, it's very hard to use

March 4, 2024
Color: Dark Brown

did not work for my situation at all

January 29, 2024
Color: Dark Brown

I was allergic to the product. My scalp begin to itch when applied to my hair. I have sensitive skin, and was hoping this would work for me. It’s not the product, it’s my sensitivity to mostly everything.

January 24, 2024
Color: Dark Brown

How do I return this product? I can’t use it. It’s not for me.

January 6, 2024
Color: Dark Brown

I would like to return the product please.

November 9, 2023
Color: Medium Brown

Medium brown is too dark. I wrote you an email asking to exchange, at no charge, for light brown.

October 14, 2023
Color: Medium Brown

I was too hard to be put on.

September 28, 2023
Color: Light Brown

I have already asked for a refund I was not satisfied. It did not work for me.

August 2, 2023
Color: Medium Brown

Hello, I called to request a refund as this product does not work for me. Please advise when this refund will be issued. Thank you!

August 1, 2023
Color: Dark Brown

I am not satisfied with the product please refund me

June 25, 2023
Color: Black

Not really satisfied with the product as it made my hair all sticky and scalp itchy.

June 10, 2023
Color: Medium Brown

Would like to return please advise I am allergic to it and caused itchy scalp

May 22, 2023
Color: Platinum Blonde

I would like to return it, it just isn’t working for me!

February 8, 2023
Color: Medium Brown

Not satisfied. Would like to return.

January 22, 2023
Color: Light Brown

Product did not cover or blend. Other products work better

November 23, 2022
Color: Silver Gray

It doesn’t do a thing for me unfortunately.

November 6, 2022
Color: Medium Brown

This product doesn’t work for me. I need to return for a refund please

September 25, 2022
Color: Medium Brown

Does not provide the look that was expected.

September 11, 2022
Color: Dark Brown

not working at all.

August 6, 2022
Color: Black

Hello, Unfortunately, I am not satisfied with my purchase. I tried it and it is not what I was hoping it would be. How may I return this? Thank you

May 16, 2022
Color: Silver Gray

I’ve already chatted with someone via email. The color was way too light and I didn’t think it applied easily. I’m supposed to be getting a refund. I have rather dark grey hair and your grey is very light. It looked like it would be dark enough in the photos you show. I don’t want to have to purchase more to mix it for desired match.

April 7, 2022
Color: Black

It didn't work.

January 6, 2022
Color: Silver Gray

Color didn't match

December 1, 2021
Color: Dark Brown

The product arrived in good condition and shipping was fast. The product didn’t work for me. I believe the product is good and will be good for others.

November 16, 2021
Color: Dark Brown

Didn’t work for me.

July 29, 2021
Color: Dark Brown

I will be sending this back. I dont like the product

May 31, 2021
Color: Dark Brown

Didn't look natural on my hair. I spoke with a representative already.

May 8, 2021
Color: Silver Gray

The product was received in good shape. Unfortunately after trying, I did not like the feel on my scalp and found it not as easy to apply on the back of my head. I have since informed your company for a refund and I have returned one of the samples which was unused. I have to say that the response for return was quickly resolved and was told my refund would be returned in a couple of weeks. This is very satisfactory.

January 31, 2021
Color: Dark Brown

The product did not work how I expected it to

August 11, 2020
Color: Medium Brown

It did not work it just look like make up was on my head. Guess my hair is just too thin.

May 7, 2020
Color: Black

Your customer service was help full in getting back to me with my questions.

April 29, 2020
Color: Light Brown

I LOVE this product.

December 2, 2019
Color: Black

this product doesnt work for me.

November 9, 2019
Color: Light Brown

I called within days of receiving the product to explain how unsuitable it was for my situation. It turned my scalp orange and was quite noticeable under my taupe colored hair. It also felt greasey and unnatural on my scalp . I requested a refund and was told it was not necessary to return the product my refund would be returned to my card and no further products would be shipped. I certainly hope that is an accurate description of how my feedback was handled. If not I’ll be disputing this through my credit card company.

October 26, 2019
Color: Dark Brown

Hello, the product is great.

October 10, 2019
Color: Black

Not realistic. Immediately noticed. Very disappointed.

October 9, 2019
Color: Black

Kindly don't charge for my card I don't want to keep it, that's not matching with my hair color

September 26, 2019
Color: Platinum Blonde

It isn't showing enough on my scalp to make it worth the trouble and I think it is not feasible to have the quantity of distilled water in the shower that I would need to rinse my hair. When I originally read about needing the distilled water I thought it was for wetting the applicator - not rinsing the hair.

September 25, 2019
Color: Black

It doesn't work as they say or show in the adds.

September 16, 2019
Color: Platinum Blonde

I am requesting a refund. The product feels like shoe polish on my head and my thin spots for even thinner as well as more and more hair falling out. Please tell me what I need to do to get a refund. Thank you

August 31, 2019
Color: Black

I previously (4 yrs. ?) purchased the silver color which really worked well but was lighter than my own mixed grey hair. I recently purchased black thinking to darken the silver color, but it didn't work out to look natural; It just turned out too dark and no longer looked gray no matter how little black I used. I will at some point soon need to purchase more silver. I didn't think I was eligible to get a refund/exchange as I am not a new customer. It does cover my bald spots quite nicely.

August 14, 2019
Color: Black

It does not work according to your instructions, video, etc.

August 6, 2019
Color: Red

I use caboki powder and thought I would try this after seeing the ad. I didn’t care for it at all. When I used root booster it came off, I tried using hair gel with it and it seemed greasy. I also wasn’t able to get it to look natural around my hairline. Just not a good fit for me

July 1, 2019
Color: Dark Brown

please let me know the address and department to return the product. My husband tried it once and hated it. Thank you.

July 1, 2019
Color: Black

Hello! I received the product and tried it a few times but it is not natural looking on me and I would like to use the money back guarantee to get a refund please. Order number is #327769

June 26, 2019
Color: Medium Brown

I’ve been ordering this product for a while and have always been pleased, I ordered dark brown and medium brown.

June 25, 2019
Color: Medium Brown

I am sorry to sat this product does not work for me.

June 9, 2019
Color: Dark Brown

Didn’t look good when Applied not Satisfied